About Us

Coaching Caregivers LLC provides programs, products and services to caregivers who live and work across the nation. We particularly enjoy sharing solutions with those who have the desire to begin or resume personal and professional achievement, outside of their role as caregivers.

Celebrating 25 years, Coaching Caregivers is the go-to company if your situation is especially complicated. With graduate education and advanced training, we are comfortable with even the toughest situations:

  • Mental health issues (e.g., depression, dementia, bipolar disorder)
  • Behavioral health concerns (e.g., alcoholism, hoarding)
  • Elder abuse situations (e.g., financial, physical, emotional, sexual and social)

When your loved one deserves the most experienced and qualified support, give us a call at 413-775-4570.

Contact Us

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What is an Aging Life Care™ Manager?

An Aging Life Care Manager is dedicated to helping clients age well while also supporting quality of life for family members. This phase of a family’s journey together is often complicated. There is more to do than there is time. Relatives may live far away. Relations can become strained.

Our professional training and knowledge of best practices can ease the journey.

Every family is unique. As Aging Life Care Managers, we apply our insights and skills in 8 key areas to provide you with a positive care plan tailored to your family’s individual needs and strengths.

We offer expertise regarding:

  • Health and disability: Through assessments and experience, we can help you understand what your loved one does well, and in what areas he or she could use additional help.
  • Finances: A review of the current monetary situation will result in a plan to make resources stretch as efficiently as possibly while maintaining the desired level of comfort, dignity and safety.
  • Housing: Based on the assessments, recommendations can be made for optimal living situations now, with a view to likely changes in the foreseeable future.
  • Family: Sibling disagreements and old family history often make the aging journey difficult. Our training provides for skilled facilitation of family meetings and creation of a plan that takes everyone’s needs into account.
  • Local Resources: There are programs available to help, but it’s difficult to know which one is the most appropriate for your situation. Save time and money by letting us objectively evaluate the situation and connect you to the resources best suited to your needs.
  • Advocacy: Our comprehensive knowledge of the disjointed health care system allows us to monitor quality and lobby for the care and treatment your family wants.
  • Legal: Let us help you identify issues and get key paperwork in order.
  • Crisis Intervention: The unexpected is simply a fact of life in aging. We are experienced with elder emergencies and are ready to jump in at a moment’s notice.

Coaching Caregivers is in the business of helping aging adults and their families to live well throughout the aging process. Give us a call at 413-775-4570 to discuss the many ways we can help you.

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Our Founder, James Ferry, LICSW, C-ASWCM

After earning my Master’s Degree in Social Work from Rutgers University, I began my professional career as a social worker and discharge planner in a physical rehabilitation hospital. In that position, I worked with many families struggling in crisis when their aging family member experienced a life-changing illness or injury. My interest in elder care issues evolved from this: I found that many family caregivers become overwhelmed by the stress and strain of managing the changes resulting from medical crises. This is particularly true for relatives who live far away and have families and jobs of their own.

To meet this need, I began my Aging Life Care™ Management career in 1992. My social work background provides my ability to practice what I call the “psychosocial” aspects of caring for seniors, helping them to age well while strengthening the relationships with the people who care for them. In 2003, I established the current name for my business, Coaching Caregivers, LLC.

In addition to my career experience, I am “ABD” (All But Dissertation) for a Ph.D in Social Work at the University at Albany.

As an Aging Life Care™ Manager, I am dedicated to offering solutions and support to busy adults with caregiving responsibilities.

I live in Deerfield, MA with my wife, herself a physician, and family.

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How we differ from others

What makes an Aging Life Care Manager stand apart from the others is the commitment to stay focused on the needs of the client and family. Others may offer services for less, but what you receive cannot help but be influenced by the payment structure.

Hospital- or insurance-based case managers are employees of the health care system. They are good professionals. Their focus, however, is to address the issues of patients within the institution and to make efficient use of services for their organization. We are based in the community and work with aging adults wherever they live. We provide continuity of care across all settings. We include the family and focus on improving quality of life for the older adult and their grown children.

Senior advisors are paid referral fees to suggest elder care facilities. As a general rule, they have a more limited sphere of knowledge and do not hold a professional degree needed to give them expertise in the 8 key areas of elder care. Only those facilities willing to pay a finder’s fee will be included in their list of suggestions. There may be a more appropriate option, but it will not be mentioned if the facility does not pay for referrals.

Because we are paid directly by you, we are independent and objective. Our focus is 100% on the needs of your family and your aging loved ones. We apply our considerable skill and years of training to your unique situation.

When the issue is safety and quality, you and your family deserve the best!

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Education and Professional Memberships


By hiring Coaching Caregivers, you receive the benefits of my:


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